Contact Centre – Page 2

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Why scalability matters.

In the fast-paced world of call centres, being able to scale your business up or down is critical. Imagine handling…

Sam Rae

• July 19, 2024

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Training your team on new software can feel like a huge task, but it doesn’t have to be. With well-designed…

Sam Rae

• July 12, 2024

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Ever found your call centre team frustrated with complicated software that slows everyone down? It’s a common issue in many…

Sam Rae

• July 5, 2024

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Recently ContactSuite attended the 5th Annual Contact Centre NZ Summit where we held a breakout session entitled: “Enhancing Hybrid Workforce:…

Sam Rae

• August 31, 2023