Release Notes

  • May Release 2024
    Based on user feedback, we’ve added additional audit logging data to track changes in user and user group permissions. The log will now show any changes in permission, who made them, and what the change was. For Amazon Connect CTI sites, you …

    May Release 2024 Read More »

  • April Release 2024
    Just one small bugfix this month to resolve a problem with “Recaptcha” on an unsuccessful login. An additional patch has also been deployed to resolve a reported issue with timesheets that span greater than 24 hours.
  • March Release 2024
    This month’s release contains a couple of “quality of life” improvements, including increasing the SenseIQ “suggested” (typedown) result limit from 5 to 50 and fixing two issues; one where the suggested results did not display when there were two or more keywords …

    March Release 2024 Read More »

  • February Release 2024
    This month is quite a big release in terms of improvements and some brand new functionality. Headline capability this month is the new support for Dialpad (www.dialpad.com) in ContactSuite’s CTI (Computer Telephony Integration).  We are integrating dialpad’s “mini-dialer” right into the ContactSuite …

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  • January Release 2024 
    Our first release for 2024 is quite small (with a few new features to come in February).  This month, we’ve made improvements to allow migration to the latest version of ContactSuite Email whist retaining the ability to search for full email bodies …

    January Release 2024  Read More »