Release Notes

There are a relatively small number of updates in the latest CS release, and the exciting reason for this is that our team has been hard at work on some major upcoming features that we look forward to sharing very soon.

What's new

• Performance improvements across the core platform
• Stability enhancements for telephony integrations
• UI refinements in the agent desktop
• Bug fixes and minor quality-of-life improvements

Major feature announcements coming soon — stay tuned!

Highlights

• Enhanced SenseIQ knowledge article management
• Improved Amazon Connect integration stability
• New timesheet reporting capabilities
• Contact form customisation improvements