ContactSuite AX gives call centre agents instant screen pops, guided workflows, and built-in knowledge tools — so every call is handled with confidence, from anywhere.
Trusted by industry leaders
One Platform. Every Channel.
ContactSuite is used by contact center agents to interact with customers and unify all interactions in one place.
Voice Calls
Emails
Live Chat
SMS
Provider Agnostic
Works with your existing telephony provider — no lock-in.
External App Integration
Connect your CRM, ticketing, and business apps seamlessly.
AI Workflow Support
Automate routing, responses, and agent guidance with AI.
Real-time Analytics
Live dashboards and reporting to drive performance.
Built by people who have run contact centers — not just built software for them
For over three decades our team has operated contact centers for some of New Zealand's largest brands and government departments. We've sat in the supervisor's chair, managed the peaks, dealt with the integrations, and felt the pressure of every missed call.
ContactSuite was built from that lived experience. Every feature exists because we've needed it ourselves — or because a client couldn't live without it.
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What is ContactSuite?
ContactSuite is a powerful cloud-based platform that sits at the heart of your contact center operations. It empowers agents to deliver exceptional customer experiences by streamlining communications across multiple channels.
Unified Communications
Bring voice, email, chat, and SMS into a single agent desktop. No more switching between tools — every interaction in one place.
Built-in CRM
Complete customer profiles, interaction history, case management, and workflow automation — built right in, no third-party CRM required.
Seamless Integrations
Connect to your existing telephony, CRM, and business tools via API and pre-built integrations. Provider agnostic by design.
Built for Modern Contact Centers
Everything you need to run a high-performing, customer-centric operation.
Flexibility Without Disruption
Adopt new capabilities at your own pace without replacing existing infrastructure. ContactSuite layers over your current setup.
Dynamic Agent Guidance
AI-powered prompts, decision trees, and knowledge articles surface in real time to help agents deliver the right answer every time.
Simplified Scalability
Add agents, channels, and capabilities as you grow. Cloud-native architecture scales instantly with no hardware investment.
Enhanced Customer Experience
Unified customer profiles, interaction history, and smart routing ensure every customer gets a personalised, efficient experience.
Built for Remote & Distributed Teams
Deploy securely to teams anywhere in the world. ContactSuite runs in the browser — no software installs, no VPN required. Just a browser and an internet connection.
- Successfully deployed to 150+ agent teams
- Secure browser-based access with enterprise SSO
- Real-time collaboration and supervisor tools
- 1-day average setup time
Get Started Today
Ready to transform your contact center? Our team will have you up and running in just one day.