Everything You Need to Run a Modern Contact Center
Omnichannel interactions, fast onboarding, AI-powered intelligence, and seamless integration with leading telephony providers
Core Platform
Designed to streamline your contact center operations and enhance customer experience
Cloud-Based Platform
Access your contact center from anywhere with our secure, scalable cloud infrastructure.
Multi-Channel Support
Handle voice, email, chat, and SMS interactions through a single unified interface.
AI-Powered Intelligence
Leverage machine learning for smart routing, sentiment analysis, and automated responses.
Ticketing & Workflows
A fully featured workflow capability allows for case management and multistage workflow between users and automated processes.
Track time spent
User timesheet capability allows you to accurately keep track of the time that you and your users spend across multiple campaigns and account.
Seamless Integration
Connect with your existing tools through our extensive API and pre-built integrations.
Advanced Capabilities
Smart Routing
Automatically direct customers to the most qualified agent based on skills, availability, and historical performance.
Quality Management
Record, monitor, and score interactions to ensure consistent service quality and identify training opportunities.
Workforce Management
Optimize staffing levels, track adherence, and manage schedules with our integrated WFM tools.
The right answer, every time.
SenseIQ's intuitive knowledge base empowers your contact centre team to exceed customer expectations – every contact, every call.
Comprehensive Management
Articles, decision trees, scripts and Q&A sets – all your knowledge in one place.
Smart Import
Easily import your existing knowledge base with our intelligent import tools.
Organizational Knowledge
Harness your organization's collective expertise to provide accurate, consistent answers.
Telephony Integrations
Seamlessly connect with leading telephony providers through our extensive integration capabilities
Full support including embedded CCP and advanced features
Full embedded support for inbound, outbound and call control
Native support for inbound and outbound dialling and softphone control
Additional Platform Support
ContactSuite can support many other telephony platforms where an API is available, including: