- July(/August) Release 2024
There are a relatively small number of updates in the latest CS release, and the exciting reason for this is that our next major update (Officially CSAX) is right around the corner! For AmazonConnect “Queue Log” users, we now support outbound call … - June Release 2024The June release concentrated on a few quality of life features making it even easier for our users to get things done. A simple change to make work more efficient has been implemented by forcing the case screen to update as soon …
- May Release 2024Based on user feedback, we’ve added additional audit logging data to track changes in user and user group permissions. The log will now show any changes in permission, who made them, and what the change was. For Amazon Connect CTI sites, you …
- April Release 2024Just one small bugfix this month to resolve a problem with “Recaptcha” on an unsuccessful login. An additional patch has also been deployed to resolve a reported issue with timesheets that span greater than 24 hours.
- March Release 2024This month’s release contains a couple of “quality of life” improvements, including increasing the SenseIQ “suggested” (typedown) result limit from 5 to 50 and fixing two issues; one where the suggested results did not display when there were two or more keywords …
- February Release 2024This month is quite a big release in terms of improvements and some brand new functionality. Headline capability this month is the new support for Dialpad (www.dialpad.com) in ContactSuite’s CTI (Computer Telephony Integration). We are integrating dialpad’s “mini-dialer” right into the ContactSuite …
- January Release 2024Our first release for 2024 is quite small (with a few new features to come in February). This month, we’ve made improvements to allow migration to the latest version of ContactSuite Email whist retaining the ability to search for full email bodies …