AI-Powered Contact Center Platform

Future-Proof Your
Contact Center

Transform your operations with AI-driven efficiency, seamless integrations, and unmatched agility for the next era of customer service

40%
Efficiency Increase
24/7
Support
1 day
Average Setup Time

Trusted By Industry Leaders

Caltex
Z Energy
OnGas
Vector
Telnet
Andrew Simms
Armstrongs

ContactSuite is used by contact center agents to interact with customers and unify all interactions in one place

Provider Agnostic Platform

Voice Calls Emails Live Chat SMS

Operating as an intelligent layer above your telecom providers, enabling seamless switching between providers and multi-provider redundancy without disrupting your agents' workflow

External App Integration
AI Workflow Support
Real-time Analytics
Why Choose ContactSuite

Key Benefits of ContactSuite

Transform your contact center operations with our comprehensive solution

Flexibility Without Disruption

Switch providers to optimize costs or leverage multiple systems for redundancy, all without changing your agents' workflow.

Dynamic Agent Guidance

Our intelligent screen prompts guide agents through every interaction, adapting in real-time based on caller attributes.

Simplified Scalability

Turn complex processes into simple, guided workflows with our drag-and-drop designer and conditional logic.

Enhanced Customer Experience

Unified customer profiles and SenseIQ's knowledge management tools ensure agents have the right information.

What is ContactSuite?

ContactSuite is a powerful cloud-based platform that sits at the heart of your contact center operations. It empowers agents to deliver exceptional customer experiences by streamlining communications across multiple channels.

Unified Communications

Manage all customer interactions through a single, browser-based platform with no hardware or complex setups.

Built-In CRM

Store and access a complete history of customer interactions, giving agents the context they need.

Seamless Integrations

Connect effortlessly with leading CRMs and telephony providers to push data or trigger actions.

Empower Your Remote Workforce

ContactSuite enables contact centers to operate with a fully remote workforce, allowing agents to work securely from anywhere in the world while maintaining peak performance and collaboration.

Proven at Scale

Leading contact centers like Telnet have successfully deployed ContactSuite across their remote workforce of 150+ agents, maintaining high productivity and customer satisfaction levels.

Secure Access Anywhere

Agents can securely log in from any location using our browser-based platform, with built-in security features ensuring data protection and compliance.

Real-time Collaboration

Built-in communication tools and real-time monitoring capabilities keep remote teams connected and performing at their best.

Remote Agent

What Our Customers Say

"ContactSuite transformed how we handle customer interactions. The ability to switch providers without retraining our team saved us time and money, and the dynamic prompts made launching new campaigns a breeze."

— John Smith, Company Name

"The integration with Salesforce and real-time agent guidance have taken our customer experience to the next level. ContactSuite is a game-changer for scalability."

— Jane Doe, Company Name

Get Started Today

Ready to empower your contact center with a platform that's flexible, fast, and customer-focused?

Request a Demo