There are a relatively small number of updates in the latest CS release, and the exciting reason for this is that our next major update (Officially CSAX) is right around the corner! For AmazonConnect “Queue Log” users, we now support outbound call logs as a new tab in the Queue Log screen – this will …
The June release concentrated on a few quality of life features making it even easier for our users to get things done. A simple change to make work more efficient has been implemented by forcing the case screen to update as soon as you first click on it (Previously you had to hit the “Search” …
Based on user feedback, we’ve added additional audit logging data to track changes in user and user group permissions. The log will now show any changes in permission, who made them, and what the change was. For Amazon Connect CTI sites, you can now populate your ContactAttributes into CS screenpops for Tasks as well as …
Just one small bugfix this month to resolve a problem with “Recaptcha” on an unsuccessful login. An additional patch has also been deployed to resolve a reported issue with timesheets that span greater than 24 hours.
This month’s release contains a couple of “quality of life” improvements, including increasing the SenseIQ “suggested” (typedown) result limit from 5 to 50 and fixing two issues; one where the suggested results did not display when there were two or more keywords and a visual bug that caused the article feedback buttons to appear to …
This month is quite a big release in terms of improvements and some brand new functionality. Headline capability this month is the new support for Dialpad (www.dialpad.com) in ContactSuite’s CTI (Computer Telephony Integration). We are integrating dialpad’s “mini-dialer” right into the ContactSuite screen, and we support most call control functionality – including inbound and outbound …
Our first release for 2024 is quite small (with a few new features to come in February). This month, we’ve made improvements to allow migration to the latest version of ContactSuite Email whist retaining the ability to search for full email bodies for emails that were delivered via one of the two earlier email solutions. …
Shaun From ContactSuite recently featured on the Amazon Web Services video series “This is My Architecture”, showcasing some of how ContactSuite’s unique features, built on AWS technologies, are able to help contact centres become flexible and scalable, empowering their frontline teams to provide great customer experience. In this video Shaun explains how ContactSuite’s solution can …
Shaun from ContactSuite appears on AWS: This is My Architecture Read More »
