Shaun From ContactSuite recently featured on the Amazon Web Services video series "This is My Architecture", showcasing some of how ContactSuite's unique features, built on AWS technologies, are able to help contact centres become flexible and scalable, empowering their frontline teams to provide great customer experience. In this video Shaun explains how ContactSuite's solution can be used to provide a seamless customer experience from day one: "Contact centres now, more than ever need to be agile, flexible and scalable." he says, "without compromising quality or agility." And it's not just about making your front line team more efficient—it's also about improving your customer experience. Check out Shaun's video above!