Whitepapers

Customer Communication in Charity Contact Centres 2021

The traditional picture that comes to mind when thinking of charities, is one of volunteers stood in public places with collection boxes, or more recently iPads and Eftpos terminals. Yet, donations, fundraising and koha accounts for only about 20% of charity income, and the charity sector is in fact, much broader and more varied than most other industry sectors.

To understand how the changing environment has affected our charities, ContactSuite reached out to a number of NZ based charitable organisations to find out how their frontline communicates, and how it was supported with tools and resources.

Enter your email address to access this ContactSuite whitepaper published September 2021.