ContactSuite Releases

April Release 2024

Just one small bugfix this month to resolve a problem with “Recaptcha” on an unsuccessful login. An additional patch has also been deployed to resolve a reported issue with timesheets that span greater than 24 hours.

March Release 2024

This month’s release contains a couple of “quality of life” improvements, including increasing the SenseIQ “suggested” (typedown) result limit from 5 to 50 and fixing two issues; one where the suggested results did not display when there were two or more keywords and a visual bug that caused the article feedback buttons to appear to …

March Release 2024 Read More »

February Release 2024

This month is quite a big release in terms of improvements and some brand new functionality. Headline capability this month is the new support for Dialpad ( in ContactSuite’s CTI (Computer Telephony Integration).  We are integrating dialpad’s “mini-dialer” right into the ContactSuite screen, and we support most call control functionality – including inbound and outbound …

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