Hybrid

Say goodbye to training headaches: effortlessly get your call centre team up to speed

Training your team on new software can feel like a huge task, but it doesn’t have to be. With well-designed software, the process is simplified significantly. With an intuitive interface, your employees will be up and running in no time, making the transition smooth and trouble-free. Learning made quick and easy – the best interface …

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Enhancing Hybrid Workforce

Enhancing Hybrid Workforce

Recently ContactSuite attended the 5th Annual Contact Centre NZ Summit where we held a breakout session entitled: “Enhancing Hybrid Workforce: Streamlining Contact Center Agent Experience for Superior CX and Efficient Training”. We were happy to see a fantastic turn out for both breakout sessions we ran and experienced a very high level of engagement from …

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