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Latest Blogs

Unified customer profiles: your key to effortless customer service

Imagine if every time a customer called, your team already knew their story – their past interactions, preferences, and even…

Sam Rae

• November 3, 2024

Latest Blogs

Data-driven decisions: how analytics can drive long-term business growth.

In today’s fast-moving business world, making decisions backed by data is key to long-term success. For contact centres, having access…

Sam Rae

• October 23, 2024

Latest Blogs

Boosting Customer Retention with Smart Contact Centre Software

Let’s be real – keeping your customers happy is the key to building loyalty and boosting retention. And one of…

Sam Rae

• October 8, 2024

Latest Blogs

Building the dream contact centre

Building the dream contact centre isn’t just about packing a room with agents and phones – it’s about creating a…

Sam Rae

• September 27, 2024

Latest Blogs

Empower your team to focus on what matters: The customer, wherever they are.

Great contact centre software doesn’t just handle calls – it empowers your team to focus on delivering excellent customer service.…

Sam Rae

• September 19, 2024

Latest Blogs

How can seamless software make your CRM unstoppable?

In today’s fast-paced business world, managing customer interactions across various tools can feel like juggling too many balls at once.…

Sam Rae

• September 12, 2024

Uncategorized

Why great contact centre software saves you money (and makes us look like geniuses).

Let’s cut to the chase – having great contact centre software doesn’t just make everything run smoother –  it’s a…

Sam Rae

• September 8, 2024

ContactSuite Releases

July(/August) Release 2024

There are a relatively small number of updates in the latest CS release, and the exciting reason for this is…

Steve Hennerley

• September 8, 2024

Uncategorized

Why seamless software integration is a must.

Let’s be real – having software that plays nicely with your existing systems isn’t just a nice-to-have; it’s essential. When…

Sam Rae

• August 30, 2024

Uncategorized

Don’t let bad support sabotage your call centre performance.

Having top-notch service and backup is what separates successful businesses from those that struggle. Let’s talk about why great support…

Sam Rae

• August 22, 2024